With 8+ years of industry experience, we ensure every order is checked carefully and packed securely before dispatch.

We accept refund or replacement requests only under the following conditions:

Eligible Cases
Product received in damaged condition
Defective product received
Wrong item delivered
Mandatory Proof

A full unboxing video from start to finish is compulsory for any damage, defect, or wrong item claim. Kindly share it immediately with our customer support WhatsApp number after delivery.

Return Shipping Charges

Return shipping charges must be paid by the customer unless the issue is confirmed as an error from our side.

Product Inspection

Once the returned product reaches us, our team will inspect it thoroughly before approving refund or replacement.

Refund Timeline

Approved refunds are usually processed within 5 to 7 working days to the original payment method.

Non-Refundable Orders

Refunds are not applicable for:

Customized or personalized products
Used items
Damaged items after customer handling
Claims raised without required proof
Privacy Policy

Your privacy is important to us. Mudras Chennai collects only necessary customer information to complete orders and improve service.

Information We Collect
Name
Phone number
Email address
Delivery address
Order details
How We Use Information

We use your information only for:

Order confirmation
Shipping and delivery updates
Customer support
Refund processing
Service improvements
Data Safety

We do not sell, rent, or misuse your personal information. Customer data is handled securely.

Consent

By using our website and placing orders, you agree to our privacy practices. Mudras Home Decor refund policy